1. About this policy
This Privacy Policy describes how Be A Top Host(“BATH,” “we,” “us,” or “our”) handles personal information when you use our websites, applications, and related services (the “Platform”). It applies to Owners, Co-hosts, Service Providers, and Guests. Please read it alongside our Terms of Service and Cookie Policy.
2. Information we collect
- Account information: name, email, phone number, password, and role on the Platform.
- Profile information: photos, descriptions, listings, service details, and verification information you choose to provide.
- Usage and device data: how you interact with the Platform, along with device type, browser, IP address, and similar technical details.
- Communications: messages you send through the Platform and your correspondence with our support team.
- Transaction data: records of Tasks, bookings, fees, and related activity. Payment details are handled by third-party processors under their own terms.
- Location data used for matching: approximate or precise location, where you provide it, so we can connect nearby users and coordinate Tasks and stays.
3. How we use your information
- To operate, maintain, and improve the Platform and its features.
- To connect Owners, Co-hosts, Service Providers, and Guests and to coordinate Tasks and stays.
- To verify identity, promote trust and safety, and prevent fraud and abuse.
- To provide customer support and respond to your requests.
- To send service messages and, where permitted, relevant updates.
- To comply with legal obligations and enforce our Terms.
4. How we share your information
We share information in limited ways to make the marketplace work:
- With other users to facilitate a Task or stay, for example sharing the details a Service Provider or Guest needs to coordinate.
- With service providers and processors who support us, such as hosting, analytics, and payment providers, under confidentiality obligations.
- For legal reasons, such as complying with a lawful request, protecting rights and safety, or handling a merger or reorganization.
We do not sell your personal information. Sharing with other users is limited to what is reasonably needed to arrange and complete a transaction that you chose to enter.
5. Cookies and similar technologies
We use cookies and similar technologies to keep you signed in, remember preferences, and understand how the Platform is used. You can manage these through your browser and, where offered, through Platform settings. For details, see our Cookie Policy.
6. Data retention
We keep personal information for as long as your account is active and as needed to provide the Platform, comply with legal and tax obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or anonymize it.
7. Security
We use reasonable technical and organizational measures designed to protect personal information against loss, misuse, and unauthorized access. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please help protect your account by using a strong password and keeping your credentials private.
8. Your choices and rights
Depending on where you live, you may have rights to access, correct, delete, or restrict the use of your personal information, and to object to certain processing. You can update much of your information in your account settings, and you may contact us to make a request. We will respond in line with applicable law and may need to verify your identity first.
9. International handling of your information
BATH operates primarily in the Philippines, with additional operations in Australia. Your information may be processed in either location and by our service providers elsewhere. Where required, we take steps to protect information that moves across borders and to handle it consistently with this policy and applicable law.
10. Children
The Platform is intended for people who are at least 18 years old. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can take appropriate action.
11. Changes to this policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last updated” date and, where appropriate, provide additional notice. Your continued use of the Platform after changes take effect means you accept the revised policy.
12. Contact us
If you have questions about this policy or how we handle your information, reach us through our contact page.